Terms & Conditions

Version 09/22/2022

These General Terms and Conditions (“TREKKERS GTC”), together with the Privacy Policy (https://www.Trekkers.us/privacy_policy) govern the use of the Trekkers online mediation platform (“TREKKERS Platform”), which can be accessed through  (i) http://www.Trekkers.inhttp://www.Trekkers.us, and certain other websites powered by TREKKERS (collectively the "TREKKERS Website"), and (ii) certain mobile apps published by Trekkers  (“TREKKERS Apps”). 

The TREKKERS Platform is available to users worldwide. Certain portions of these TREKKERS GTC will apply to you only if you reside in a specific country or region.

If All Countries (Except the US): you reside anywhere in the world except for the United State of America, Appendix A applies to you. 

United States of America: If you reside in the United States of America (including its territories and possessions), Appendix B applies to you. Appendix B includes a mandatory, binding individual arbitration clause, which means that you agree to submit most disputes related to the TREKKERS Platform, our services, or these TREKKERS GTC, to binding arbitration rather than proceeding in court. You may opt-out of arbitration only by following the procedure in Appendix B. Appendix B also includes a mutual waiver of class actions or jury trials.

1. Scope
1.1 These TREKKERS GTC apply to all visitors to and users of the TREKKERS Platform and to all content within the offered operating systems (currently iOS, Android) ("Users"). As soon as you use the TREKKERS Platform, you are obliged to comply with these TREKKERS GTC. Therefore, please read them carefully during your first use.
1.2 They are available online and apply to all of our services, unless more specific terms and conditions for a specific service prevail. Should this be the case, we will make this clear at the appropriate time. Any of your terms and conditions that conflict with or deviate from the TREKKERS GTC shall not apply unless we have expressly agreed to them in writing.
1.3 The use of the TREKKERS Platform is only for you personally, i.e. you may not use it under any circumstances for business purposes. Keyword: Reselling tickets is absolutely forbidden ! This means that any use that goes beyond your personal use in your private environment and/or serves commercial or business purposes, those personally connected to you and/or other third parties, in particular the commercial resale of tickets, is strictly prohibited.

2. Registration and TREKKERS account
2.1 Although registration is not required to access the TREKKERS Platform, you must register with us in order to use all features, for example, the "Wish List".
2.2 In order to create an account  (“TREKKERS Account"), you must enter your full legal name and email address in the registration form on the TREKKERS Platform and may set a password. If  available, you can create an account without a password by using the option to create a passwordless account with an email verification link. You must keep this data secret so that no third party has access to your account. After clicking the button "Confirm email" you will receive a confirmation ‘welcome’ email from Trekkers. Your TREKKERS account has now been created.

2.3 You may only create one TREKKERS Account for yourself. You may not transfer the account to anyone else.


3.1 Subject to the terms and conditions of this Agreement, we hereby grant you a non-exclusive, revocable, non-transferable, non-sublicensable, limited license to download, install and use the TREKKERS Apps on your mobile device; provided that your installation and use of the TREKKERS Apps is solely (i) for your personal use and for non-commercial purposes, and (ii) in accordance with the restrictions and limitations set forth in this Agreement. You may not copy, transfer, lease, loan, modify, adapt, create derivative works of, redistribute, or sublicense the TREKKERS Apps and, if you sell your mobile device to a third party, you must remove the TREKKERS Apps from the mobile device before doing so. You may not reverse-engineer, disassemble, attempt to derive the source code of the TREKKERS Apps, or any part thereof, except where such restriction is expressly prohibited by applicable law. All rights not expressly granted to you hereunder are reserved to us and our licensors.

3.2 Trekkers may from time to time in its sole discretion develop and provide TREKKERS Apps updates, which may include upgrades, bug fixes, patches, other error corrections, and/or new features (collectively, including related documentation, "Updates"). Updates may also modify or delete in their entirety certain features and functionality. You agree that Trekkers has no obligation to provide any Updates or to continue to provide or enable any particular features or functionality. Based on your Mobile Device settings, when your Mobile Device is connected to the internet either:

·        the TREKKERS apps will automatically download and install all available Updates; or

·        you may receive notice of or be prompted to download and install available Updates.

You shall promptly download and install all Updates and acknowledge and agree that the TREKKERS Apps or portions thereof may not properly operate should you fail to do so. 

You further agree that all Updates will be deemed part of the TREKKERS Apps and be subject to all terms and conditions of these TREKKERS GTC.

3.3 You acknowledge that when you download, install, or use the TREKKERS Apps, Trekkers may use automatic means (including, for example, cookies, SDKs and web beacons) to collect information about your mobile device and about your use of the TREKKERS Apps. You also may be required to provide certain information about yourself as a condition to downloading, installing, or using the TREKKERS Apps or certain of its features or functionality. All information we collect through or in connection with the TREKKERS Apps is subject to our Privacy Policy. You can control certain data processing activities by choosing not to give your consent when prompted by the TREKKERS App. 

4. Conclusion of contract with Trekkers- User Agreement
4.1 The subject matter of the contract with us as the contracting party, is the use of the TREKKERS platform free of charge (“User Agreement”).
4.2 The contractual relationship between you and us comes into effect as soon as you use the TREKKERS Platform (which includes the installation of the TREKKERS App). A blocking, termination or deletion of your TREKKERS Account is possible at any time via the Trekkers customer service by phone or via the contact form under "Delete account". The contact details can be found at Contact us Trekkers .
4.3 Trekkers may unilaterally terminate your User Agreement, TREKKERS Account or your access to the TREKKERS Platform at any time with a notice period of one week. However, the termination will become effective only after any already established Service Agreements have been executed or canceled. The right to termination for good cause remains unaffected.

5. Customer Service / Best Price Matching by Trekkers
5.1 You can reach our customer services team at Contact us Trekkers , we are available by phone, chat or email.
5.2 If you find the activity booked via the TREKKERS Platform (i) with the same conditions (date, city, number of persons), (ii) with the same services, (iii) at a lower price on the Internet, (iv) bookable with the same Supplier and prove this to us, we will pay you the difference between the lower price booked via Trekkers and the lower price found and available by you on the Internet. Offers that are part of trust or loyalty programs are excluded from best price matching.
5.3 To make use of this best price matching offer, you must send us the link (and/or a screenshot of the alternative offer) upon request. We will then check this and should the price actually be lower, pay the difference, whereby this payment can also be made by means of a voucher.
5.4 All special offers and discount promotions are marked as such.

6. Payment at Trekkers
6.1 The price offered on the TREKKERS Platform ("Posted Price") shall apply to the Activity. The amount you pay for an Activity ("Booking Price") is the Posted Price less any applicable discount. Unless otherwise agreed, the Booking Price for the Activity is payable immediately upon booking. 

6.2 For selected Activities, you may be able to choose the "Reserve now, pay later" feature. This is only possible with a credit card that is valid at least until the date of the selected Activity; to confirm this, we will charge 0 EUR to your credit card when you complete your booking. 72 hours before the start of the Activity we will debit the Booking Price. If the credit card charge fails, you have 47 hours to make the payment manually. If this fails and the payment is not made, we will automatically cancel the Activity you booked.

6.3 Trekkers is entitled to receive the invoiced amounts in the name of and on behalf of the Supplier (as a commercial agent), unless otherwise expressly stated in the Supplier's invoice. With the successful payment to Trekkers, you have fulfilled your payment obligations towards the Supplier with a discharging effect. If claims are to be paid in a currency other than your local currency (foreign currency claim), Trekkers may (in its role as a commercial agent) collect payment in the your local currency and convert the foreign currency claim at the current exchange rate at the time of the conclusion of the contract. For highly volatile currencies, we may charge a reasonable exchange fee.

6.4 We are your contact in connection with a Service Agreement and payment therefore as the commercial agent of the Supplier. If you wish to request a refund of the Booking Price outside of our cancellation policy, you may contact us. We will then contact the Supplier, and the Supplier will determine in its discretion whether to honor the refund request. A refund granted by the Supplier can be processed by the Supplier through us.
6.5 You must provide payment information truthfully and update it immediately in the event of changes. The means of payment permitted for the Activity will be displayed to you in the order process. The terms and conditions of the payment service provider will apply. Your payment service provider may charge additional fees. You are required to confirm to us that you are authorized to use or have the right to use a payment method you select.

6.6 In some cases you will not pay the Booking Price to Trekkers, or directly to the Supplier, but to another company that we have appointed to process the payment as a sub-agent. For example, if you live in the USA or use a credit card issued in the USA for payment, Trekkers Operations Inc, one of our subsidiaries, will process the payment. These payments are subject to the same terms and conditions as payments made directly to us, so nothing changes for you. You will have also fulfilled your payment obligations with the successful payment to the sub-agent with a discharging effect towards the Supplier. If you have questions relating to payment, you can contact our local customer service team via Contact us Trekkers.

6.7 By authorizing payment, you consent to your payment information being used to collect payment for the Supplier. We reserve the right to make the use of the payment function or individual payment methods on the TREKKERS Platform dependent on a check of the required creditworthiness.

7. Changes and Cancellations
7.1 You may only cancel the Service Agreements in accordance with the cancellation conditions as stated in the Supplier T&Cs, the description of the Activity on the TREKKERS Platform, or on the voucher/ticket issued for the Activity.
7.2 To avoid misunderstandings, you must make changes (e.g. rescheduling the Activity date or making changes to the participants) and cancellations via the TREKKERS Platform, unless otherwise agreed. A cancellation or changes can be made via the form available at Contact us Trekkers. The change or cancellation must be made in good time; what is "in good time" depends on each individual case (e.g. within the applicable cancellation period) and may be subject to the Activity’s availability. Therefore, it is very important that you carefully read all terms and conditions on the Activity page or the Supplier T&Cs. The decisive factor for a timely cancellation is the timely receipt of the notification by Trekkers. If these conditions are met, we will issue a cancellation/change confirmation on behalf of the Supplier. This will serve as proof of the cancellation/change and therefore must be kept.
7.3 We can notify you of changes or cancellations on behalf of the Supplier, especially if at short notice, by your provided telephone number and by sending changes to your email address.

7.4 Unless there are different cancellation conditions specified in the description of the Activity on the TREKKERS Platform, in the Supplier  T&Cs, or on the Activity voucher/ticket, the following cancellation conditions shall apply:
a) For cancellations more than 24 hours before the start of the Activity: full refund of the Booking Price; and
b) For cancellations 24 hours or less before the start of the Activity or in case of no-show: no refund.

8. Reviews and Other User Content
8.1 We offer you the opportunity to view reviews and other content posted by other users  on the TREKKERS Platform. The reviews reflect the personal opinion of a respective user from a specific point in time and are therefore shaped by personal ideas and expectations. It must also be noted that the Activity may have changed since the review or other content was posted. The number of reviews and ratings given should also be taken into account, as a single opinion is often less meaningful than the synopsis of a large number of opinions.
8.2 You can personally influence the content of the TREKKERS Platform by writing reviews of Activities which you have purchased or posting pictures (together, "User Content"). You are fully responsible for the User Content you post. It is strictly forbidden to post User Content on the TREKKERS Platform that: (i) is untrue or misleading; (ii) openly or covertly advertises products, services or companies; (iii) is created in return for remuneration from a third party; (iv) is created by or at the direction of the Supplier who provides the Activity; (v) violates the intellectual property, privacy, or other rights of a third party; or (vi) contains links or similar information/references that are likely to impair the functioning of third-party data processing systems.

8.3 You are obligated to ensure that you are entitled to the necessary rights of use for images before uploading the User Content. In particular, images or photos where we can see  other people  may only be uploaded to the TREKKERS Platform if these persons gave their consent. If you want to use pictures that have been taken by a person other than you, you also need the consent of this person.

8.4 The public accessibility of the User Content may not violate legal provisions, morality and/or the rights of third parties; in particular, you may not upload and/or make publicly accessible any User Content with depictions of violence, pornography, discrimination, insults, racism, defamation or other illegal content or depictions.

8.5 You retain ownership of any User Content you create. You grant to Trekkers a non-exclusive, sublicensable (through one or more tiers), worldwide, fully-paid and royalty-free license, in any and all media now known or hereafter discovered or developed, to use, reproduce, adapt, translate, make derivative works of, modify, perform, publicly display, publicly perform, transmit, and distribute the User Content including (i) on or through the Trekkers Platform, (ii) on or through Trekkers’s partners, and (iii) in online and offline marketing materials.

8.6 We may remove User Content as necessary and at our sole discretion. For example, Trekkers may remove User Content if, in our opinion, it violates our obligations under Sections 9.2-9.4. We are not obligated to keep copies of User Content or to provide such copies.

8.7 Trekkers, its affiliates, sub-agents and their (distribution) partners, may display advertisements and other information next to or together with the User Content on the TREKKERS Platform as well as on other media. You are not entitled to any compensation for such advertisements. We reserve the right to make changes to the type and scope of such advertising measures; we will not notify you of such changes.

9. Data protection
9.1 All your personal data collected through the TREKKERS Platform is processed by Trekkers as a data controller, in accordance with relevant data protection laws and for the purposes described in the Privacy Policy. Trekkers shares your personal data with Suppliers to the extent it is necessary for the performance of the Service Agreement between you and Supplier or when necessary to comply with a legal obligation and for other purposes legally allowed. Suppliers are independent data controllers and bear the sole responsibility of processing your personal data. 

9.2 You will find detailed information on how to exercise your data protection rights in the Privacy Policy.

10. Indemnification
10.1 You shall fully indemnify us for all damages, costs and expenses (including reasonable legal defense costs) incurred by us, our agents, or partners as a result of:
10.1.1 your intentional or negligent misrepresentation, act, or omission in connection with your use of the TREKKERS Platform;
10.1.2 your intentional or negligent non-compliance with the TREKKERS GTC; or
10.1.3 claims asserted by third parties arising out of or in connection with your access to or use of the TREKKERS Platform that intentionally or negligently violates these TREKKERS GTC.
11. Assignment
You may not transfer or assign your rights and/or obligations under these TREKKERS GTC, except for any claim for damages.

12. Severability clause
Should individual provisions of these TREKKERS GTC be or become void or ineffective in whole or in part, this shall not affect the validity of the remaining provisions. Statutory law shall take the place of any provisions of these TREKKERS GTC that are not included or are invalid. If such statutory law is not available in the respective case or would lead to an unacceptable result, the parties shall enter into negotiations to replace the non-included or invalid provision with a valid provision that comes as close as possible to the economic purpose of the invalid provision.

13. Supplier - Service Agreement

13.1 Conclusion of contract with the Supplier 
13.1.1 If you select and purchase an Activity on the TREKKERS Platform, you conclude a contract directly with the Supplier. When concluding the contract, we act as the commercial agent of the Supplier. 

13.1.2 After checking the availability of the Activity, you add the respective Activity to the shopping cart by clicking the button "Add to cart". After clicking the button "Checkout", you will be asked for further mandatory information, in particular the payment method, which must be completed.
13.1.3 By clicking the button "Pay now" at the end of the ordering process, you submit a binding offer to conclude a Service Agreement with the Supplier that will provide the Activity. You are bound to the offer for two working days. After receipt of the offer, we will send you an automatic order confirmation on behalf of the Supplier. This order confirmation does not constitute an acceptance of the offer.
13.1.4  The Suppliers may provide their own terms and conditions in their respective listings on the TREKKERS Platform ("Supplier T&Cs"). Please read these Supplier T&Cs carefully, because they may contain important information for you, e.g. regarding cancellation options or conditions. Nothing in the Supplier T&Cs shall affect your relationship with us, or our legal rights. In the event of a conflict between a provision of the Supplier T&Cs and a provision in Section 9 of the TREKKERS GTC, the provision that is more beneficial to you shall govern the relationship between you and the Supplier.
13.1.5 We accept the offer in the name and on behalf of the Supplier once you receive a booking confirmation issued in the name and on behalf of the Supplier and, if applicable, have access to a voucher or ticket (either a mobile voucher or a downloadable PDF voucher/ticket) and a payment confirmation. We reserve the right to accept or reject contract offers at our sole discretion.

13.1.6 The contract between you and the Supplier is not set out in a separate contract text. The content of the contract results from the ordered product (i.e. the description of the Activity selected by you), applicable provisions in Section 15 of these TREKKERS GTC, and - if applicable - the Supplier T&Cs.

13.1.7 You must immediately check the order confirmation to ensure that all data has been entered correctly.
13.2 Prices 

13.2.1 In most cases, Posted Prices quoted are inclusive of all taxes and fees.  However, it is possible that additional local taxes or fees are levied locally.  If additional taxes or fees will be levied locally, this will be disclosed in the description of the Activity.
13.2.2 The Posted Prices set by the Suppliers may be subject to special provisions, for example, with regard to cancellations and the refund of payments. You must independently check before booking whether the respective Supplier prescribes deviating conditions.

13.3 Provision of the Activity 
13.3.1 You must arrive on time at the meeting point indicated by the Supplier. Please also take note of the Supplier T&Cs. If you are traveling to the Activity from abroad, you are responsible for the necessary travel documents (passport, visa, etc.) and compliance with health or other requirements.
13.3.2 The Booking Price does not include insurance of any type. You are responsible for obtaining sufficient insurance coverage. We strongly encourage you to obtain travel insurance, especially if you are booking an Activity that involves outdoor or high-risk activities.  We do not operate tours, employ guides, or set safety standards for Activities. 

13.3.3 Suppliers are independent contractors and not agents or employees of Trekkers. We are not liable for the acts, errors, omissions, representations, warranties, breaches, negligence, or misconduct of any Supplier, or for any personal injury, death, property damage, or other damages or expenses resulting therefrom or otherwise arising from any booking or Activity. 
13.3.4 For time and deadline calculations, the time zone of the Supplier shall be decisive.

13.4 Further rights of the Supplier 

13.4.1 The Supplier may cancel the Activity on the agreed date without observing a cancellation period if weather conditions, official measures, strikes or other external circumstances that are unforeseeable or can only be averted by disproportionate efforts on the part of the Supplier and are beyond the Supplier's control (in particular events of force majeure) make it impossible or significantly impede or endanger the performance of the Activity. In this case, the Booking Price paid for the canceled Activity will be refunded. You may direct any additional compensation request directly to the Supplier according to 15.3.3.

13.4.2 The Supplier may exclude you from an Activity if (i) you do not meet the requirements for participation specified on the TREKKERS Platform, (ii)  you would endanger yourself or others through your participation, or (iii) you disrupt the implementation of the Activity in any way. In these cases, the Booking Price paid for the Activity will not be refunded.

13.4.3 The Supplier may make immaterial changes to the program of the Activity at any time if this appears necessary due to circumstances arising at short notice. Insignificant program changes also include a change of the starting/meeting point for the Activity, provided that the new meeting point can be reached by the customer from the originally agreed meeting point on foot or by public transport within 15 minutes. A change of the start/meeting point is possible up to 24 hours before the start of the booked Activity and will be communicated to you by email or displayed via the TREKKERS Platform.

 14. Final provisions
14.1 For the purpose of fulfilling the contract and exercising rights due to us under these TREKKERS GTC, we may use other Trekkers companies and third parties as vicarious agents.

14.2 We may amend or adjust these TREKKERS GTC in the future, e.g. to take into account changes in the law, market changes ,or regulatory gaps. We will then inform you of this in good time and in an appropriate manner. If you object, we or you can terminate your TREKKERS Account or your access to the TREKKERS Platform with immediate effect.

14.3 All notices and other declarations transmitted within the framework of these TREKKERS GTC must be made in writing (e.g. by email).

14.4 The provisions of the United Nations Convention on Contracts for the International Sale of Goods shall not apply to these TREKKERS GTC or any purchase made pursuant thereto.

14.5 The contract between you and us is formed and entered into in Berlin, Germany.

14.6 In these TREKKERS GTC, (i) “including” means “including but not limited to,” (ii) general words shall not be given a restrictive meaning by reason of the fact that they are preceded by words indicating a particular class of acts, matters or things, and (iii) words suggesting the singular include the plural, and vice versa. Captions and section headings used in these TREKKERS GTC are for convenience only and shall not be used in construing the TREKKERS GTC.

Appendix A

Clauses Applicable to Residents of All Countries (Except Residents of the U.S.) 
A1 Scope. These TREKKERS GTC are directed exclusively at consumers within the meaning of the §13 BGB (German Civil Code).

A2 Liability.

A2.1 Except as set forth in Section A2.2, our maximum liability arising out of or in connection with the performance of our contractual obligations to you shall be limited to the typically foreseeable loss or damage arising from a negligent breach of a fundamental contractual obligation. A “fundamental contractual obligation” under these TREKKERS GTC is an obligation, the performance of which is essential to the proper performance of these TREKKERS GTC and the breach of which jeopardizes the purpose of these TREKKERS GTC and its performance upon which you as a user may regularly rely. Loss or damage is typically foreseeable if it was typically foreseeable at the time these TREKKERS GTC were accepted. We exclude our liability and the liability of vicarious agents for damages caused by a negligent breach of a non-essential contractual obligation.

A2.2 Nothing in these TREKKERS GTC shall exclude or limit the liability of us or our agents or servants for gross negligence, intentional injury, death, personal injury, or fraud. Likewise, any further-reaching mandatory statutory rights as a consumer shall remain unaffected.
A2.3 The above limitations of liability do not apply if we fraudulently conceal a circumstance to the standard of the TREKKERS Platform or should guarantee a certain functionality. The same applies to any claims of the User under the Product Liability Act.

A2.4 No liability shall exist in cases of force majeure, including but not limited to: failure of electronic or mechanical equipment or communications, acts of third parties (including denial of service attacks and excessive or abusive use of the TREKKERS Platform), telephone or other connectivity problems, computer viruses, unauthorized access, theft, operator error, fire, severe weather including floods, regulatory or other acts of regulatory, governmental or supranational authorities, war, riots or labor disputes.

A2.5 You always have the option to prove to the Supplier that he has not incurred any damage at all or that the damage is significantly lower than the cancellation fees demanded by the Supplier.

A3 Indemnification

A3.1 Damages in the sense of clause 12.1 also include compensation to which we are exposed to our vicarious agents (as defined by German law) or assistants because of the occurrence of one of the events described in Section 12.
A3.2 The above obligations in Section A3.1 shall only apply if you are responsible for the occurrence of any events described in Section 12 or violations of these TREKKERS GTC, i.e. you have acted intentionally or in a negligent manner, and that misconduct directly resulted in the event(s) or violation(s) described above.  .
A4 Online Dispute Resolution. The online dispute resolution platform of the European Commission can be accessed here. We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

A5 Governing Law.To the extent permitted by mandatory local (consumer) law of the country in which you reside, these TREKKERS GTC and our services will be governed by German law. 

A6.1 Jurisdiction for EEA residents. If your usual place of residence is within the EEA (European Economic Area), then the following applies: To the extent permitted by mandatory local (consumer) law, any dispute will exclusively be submitted to the competent courts in Berlin, Germany. 

A6.2 Jurisdiction for non-EEA and non-U.S. residents. If your usual place of residence is outside the EEA (European Economic Area) and outside the United States of America, then the following applies:  Any dispute will exclusively be submitted to the competent courts in Berlin, Germany. 

A7 Right of withdrawal

If you are a consumer, i.e. if you are a natural person who is acting for purposes which are outside your trade, business, craft or profession, and your habitual residency is in the European Economic Area, you generally have a statutory right of withdrawal in accordance with the following withdrawal information. In some cases, however, a right of withdrawal is excluded by law, so that you may not have a right of withdrawal for your specific contract.

A7.1 Exclusion of the right of withdrawal

The right of withdrawal is excluded by law in the case of distance contracts for the provision of leisure activities if the contract provides for a specific date or period of performance. This includes date or time-bound "Tours" of various kinds, "(Multiple) Day Trips", "Entrance Tickets", "Guided Tours", "Water Activities", "Adventures", "Other Experiences" and "Combination Offers"  arranged by us.

A7.2 Instructions concerning the exercise of the right of withdrawal 

A7.3 Right of withdrawal 

You have the right to withdraw from this contract within 14 days without giving  any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right of withdrawal, you must inform us ( Trekkers, withdrawal @ Trekkers . in (spam protection), +914224208337) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or email). You may use the attached model withdrawal form, but it is not obligatory.  To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

A7.4  Effects of withdrawal 

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. We will bear the costs of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. 

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